The Center for Business Analytics is at the forefront of analytics and AI training and professional development. Each of the center’s public training courses has the ability to be delivered in a private setting and customized to meet organizational requirements.
Fifth Third Bank elected to use the custom option for a course that introduced its employees to generative AI, AI’s foundational concepts, prompt engineering applications, AI governance and ethics, and real business use cases.
“We wanted to be very strategic and get the ball rolling on deploying AI,” said Jonathan Paul, vice president and director of IT, AI & governance at Fifth Third Bank. “We can’t just have these pockets of AI gurus that are doing nothing but research, developing and prototyping AI, and then leave the rest of the company behind, right?”
Paul emphasized the training’s wide-ranging influence, noting participants ranged from executive leadership to early-career data engineers to employees from finance, treasury and commercial units. Over the past year, Shaffer has trained nearly 100 Fifth Third employees.
“These trainings fit a multitude of personas,” Paul said. “We took a broad stroke with this one, but you could dial it in and look at AI for data engineers or AI for business solutions, and tailor them in those ways. We wanted to be very strategic and get the organization comfortable with AI.”
