“We’re learning a lot, I’m going to be honest with you,” Mathews told the WSJ. “I think like everybody, sometimes it lets me down, but sometimes it really surprises me.”
Mathews tells the outlet that while the company still plans on pushing ahead with AI voice technology and evaluating the data, he’s discovered that using AI exclusively in certain situations, like a drive-thru for “super busy restaurants with long lines,” might not be such a great idea after all.
