Posted inAI The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout October 25, 2025Posted inAI Speak to frontline agents and CX leaders about the future of customer service, and you’ll…
Posted inAI Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy September 30, 2025Posted inAI Accenture has laid off over 11,000 members of staff as part of a restructuring program.The…
Posted inAI Voiso Wants to Make AI Less Theoretical and More Useful August 13, 2025Posted inAI With all the excitement surrounding AI, some companies can fall into the trap of implementing…
Posted inAI Google Refreshes Its Customer Engagement Suite, Includes a Console to Build AI Agents for Self-Service March 12, 2025Posted inAI Google has unveiled several advancements to its Customer Engagement Suite.The suite houses its CCaaS offering…