Posted inAI
The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout
Speak to frontline agents and CX leaders about the future of customer service, and you’ll…
Posted inAI
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Accenture has laid off over 11,000 members of staff as part of a restructuring program.The…
Posted inAI
Voiso Wants to Make AI Less Theoretical and More Useful
With all the excitement surrounding AI, some companies can fall into the trap of implementing…
Posted inAI
Google Refreshes Its Customer Engagement Suite, Includes a Console to Build AI Agents for Self-Service
Google has unveiled several advancements to its Customer Engagement Suite.The suite houses its CCaaS offering…
