Posted inAI
The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout
Speak to frontline agents and CX leaders about the future of customer service, and you’ll…
Posted inAI
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Talkdesk has announced its new AI enhancement for Talkdesk Copilot to strengthen its CX platform. The…
Posted inAI
9 Solution Provider Execs On The Impact Of AI
At this week’s 2025 XChange Best of Breed conference, CRN asked attending executives from leading…
Posted inAI
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Oracle has released role-based AI agents for Marketing, Sales, and Service.Available within Oracle Fusion Cloud…
Posted inAI
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
Many businesses are enthusiastically deploying AI-powered chatbots and agents as the front line of their…
Posted inAI
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
Sprinklr has announced the launch of its three new AI-powered innovations: Sprinklr Copilot, Sprinklr AI…
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Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Accenture has laid off over 11,000 members of staff as part of a restructuring program.The…
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How Generative and Agentic AI Are Transforming Logistics
Since ChatGPT’s launch, generative AI has seeped into every corner of society. Now, agentic AI…
Posted inAI
China’s ‘full stack’ AI ambitions on show at Alibaba’s Apsara conference
China’s full artificial intelligence technology stack was on display at this year’s Apsara conference, the…
Posted inAI
AI Agents Boost Efficiency but Require Human Oversight
The Rise of AI Agents in Corporate Environments In the rapidly evolving world of artificial…
