Posted inAI
The Algorithm Never Blinks: Why Contact Center AI is Creating a New Kind of Agent Burnout
Speak to frontline agents and CX leaders about the future of customer service, and you’ll…
Posted inAI
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Talkdesk has announced its new AI enhancement for Talkdesk Copilot to strengthen its CX platform. The…
Posted inAI
Workday Adds to AI Push With $200 Million Investment in Irish Innovation Center
Workday WDAY 0.25%increase; green up pointing triangle said it would create 200 jobs specialized in…
Posted inAI
Is Your Job Safe From AI? We Asked an Expert
Once the domain of speculative science-fiction writers, the new realities of automation and artificial intelligence…
Posted inAI
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Oracle has released role-based AI agents for Marketing, Sales, and Service.Available within Oracle Fusion Cloud…
Posted inAI
Bernie Sanders warns AI, automation could put nearly 100 million Americans out of work
(TNND) — Sen. Bernie Sanders is warning that the spread of artificial intelligence and automation…
Posted inAI
Why the Future of AI in CX Depends on Leaders Who Can Say ‘No’
The business problem: front-line agents are drowning in tabs, toggles, and tool fatigue. Leaders want…
Posted inAI
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
Sprinklr has announced the launch of its three new AI-powered innovations: Sprinklr Copilot, Sprinklr AI…
Posted inAI
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
Accenture has laid off over 11,000 members of staff as part of a restructuring program.The…
Posted inAI
Tipalti Secures $200 Million to Expand AI Finance Platform
Tipalti has secured $200 million in growth financing from Hercules Capital to continue investing in…
